Return Policy

 Return & Refund Policy – Zala Handicrafts

Effective Date: 09/03/2025

At Zala Handicrafts, we take pride in our handcrafted products and strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

1. The item must be unused, unworn, and in its original packaging.
2. The return request must be made within 3 days of receiving the order.
3. Custom-made or personalized items cannot be returned unless they arrive damaged or defective.

2. Non-Returnable Items

The following items are not eligible for return:

1. Items purchased on sale or as part of a clearance offer.
2. Custom or made-to-order products.
3. Items damaged due to misuse, improper care, or normal wear and tear.

3. Return Process

To initiate a return, follow these steps:

1. Contact Us – Email us at zalahandicrafts@gmail.om  with your order number and reason for return.

2. Approval & Instructions – Once approved, we will provide return shipping instructions.

3. Ship the Item – The customer is responsible for return shipping costs unless the item is defective or incorrect.

4. Inspection & Refund – Once received, we will inspect the item and process your refund (if eligible) within [15] business days.

4. Refund Policy

1. Approved refunds will be processed to the original payment method.
2. Shipping fees are non-refundable, except for defective or incorrect items.
3. If a refund is delayed, please check with your bank or payment provider before contacting us.

5. Exchanges

1. We only replace items if they are defective or damaged upon arrival.
2. If you need an exchange, contact us within [3] days of delivery.

6. Damaged or Incorrect Items

1. If you receive a damaged or incorrect product, notify us within [3] days with photos and videos as proof.
2. We will offer a replacement or full refund, including shipping costs.

7. Return Shipping Costs

1. Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).
2. We recommend a trackable shipping service as we are not responsible for lost return packages.

8. Contact Us

For any return or refund inquiries, please reach out to us at [contact us ].

By placing an order with Zala Handicrafts, you agree to the terms of this return and refund policy.